Society today is much different than it was 30 years ago. Today, there is Facebook, Twitter, WordPress and Digg. All of these tools can be used to see what millions of people are saying about different companies.
The rise of the Internet and other Web-based communication has revolutionized the way companies interact with their customers.
David Scott, author The New Rules of Marketing & PR, does a great job of explaining how to use all of these tools to benefit a company.
Scott’s underlying theme throughout the book is that companies can use Web-based communication to see what consumers are saying about them, interact with their consumers, and give information to consumers.
The only way for companies to be successful today is by using the Internet. Millions of people are using the Internet to chat with friends, write letters, and even go shopping. People can even write reviews about products, so that other consumers can see what they think.
Today, everything is done with the click of a mouse. Scott is right on in his overall agenda that the Internet is vital to reaching consumers.
Scott discusses the old rules of marketing and PR, and the new rules of marketing and PR. All of the old rules are obviously outdated. None of them incorporate any kind of Web-based communication. We live in a different time where the rules need to be updated, and Scott does a great job of doing just that. Many of the new rules take in to account today’s general public. Society has a different view than it did 30 years ago. As Scott says, “People want authenticity, not spin,” and, “People want participation, not propaganda.”
According to Scott, “blogs have burst onto the content scene.” He is absolutely right. It seems like everybody has something to say on their own blog. Blogs are quick, easy, and free ways to write about anything you want. Scott says that it is important for companies to be reading blogs to see what people are saying about them. This is an easy and free way to get instant, unfiltered feedback about your company. Anyone can see what hundreds or thousands of people are saying about any given company at any given time. Companies can use this tool to help shape their company to better suit what their consumers want.
Similar to blogs, forums and wikis allow people to post comments and discuss topics. People use forums to do research about a product or service they might purchase. It is important for companies to see what people are talking about.
In the book, Scott gives an example of how a bad product review can spread like wildfire. This just goes to show important it is to know what people are blogging or posting about your company. In the example, Sony was the company getting the bad review. After a negative blog was posted about a Sony product, Sony did nothing. Scott says that this was the problem, and he couldn’t be more right. Sony should have been in the blogs and forums addressing the problem. Because Sony did nothing, it hurt their image.
A well known part of public relations is to know your audience. Scott addresses this when he talks about reaching buyers directly. One thing a company must do is let the public know their expertise. There has to be something that sets you apart from the rest, and this is what you should be selling to consumers. Scott makes this point, and this should be the backbone of any company. Scott goes on to talk about how companies need to market to their personas and niches. All of this is common knowledge, even to today’s society. It is obvious that a company will market to a group of people who are more inclined to buy their product. Although useful, many of Scott’s points about how to market seem very basic, just expanded on. To understand who to market your product to is something anyone can learn in a basic marketing class.
When it comes to news releases, Scott has come up with some new rules for this too. He makes it known that news releases are not just for the newspapers anymore. Compared to an old news release, Scott says that it is better to write news releases more often, include offers to consumers, and to include links to your company’s Web site. These are all great ideas. It makes sense to write news releases often, even if there is not a big announcement. This way, the company name can be seen more. It is also smart to include offers or deals in news releases. If Gap is sending out a news release, it would make sense for them to mention a new pair of jeans offered at a limited time price.
Social networking has become a way for millions of people to interact with each other. Everybody and their mother have a Facebook or Twitter account. Most people probably don’t have a blog, but most people definitely have a Facebook page. Scott mentions this as another great way to see what people are saying about your company and to create your own page to promote your company. Scott says that when marketing on Facebook, it is important not to generate hype. It makes more sense to send out little announcements, and not barrage your customers. Scott says that making a Facebook group is an easy way to expose yourself to consumers. This is a good idea. A company can create a page and non-intrusively invite people. Then the company can make little announcements, give advance notice to sales, and offer coupons. All of these things will make consumers feel special; as if they are part of an inner circle.
The New Rules of Marketing and PR is a great book for anyone in the field to learn about up-to-date ways to market and communicate with consumers. Even though some ideas seem obvious, Scott goes in to great detail about how to implement his idea. He even gives examples of how these ideas have worked and how they failed.
The technology today is immensely different from years ago. The way companies market and communicate to consumers has changed with the arrival of the Internet and all the Web-based communication that has been created since. Every company needs to step in to the twenty-first century and use the Internet to their advantage. Scott’s book is an excellent tool to make this happen.